Effective Date: November 9, 2026
These Terms of Service explain our appointment booking, cancellation, promotional voucher, membership, payment, refund, messaging, and pricing policies.
1. Booking and Prepayment
Full prepayment is not required to secure a regular appointment. A valid payment card may be required through Vagaro to secure your booking and collect any applicable cancellation or no-show fees.
Promotional vouchers must be purchased separately before scheduling an appointment using promotional pricing. Purchasing a voucher does not reserve an appointment. You must complete your appointment booking separately through Vagaro.
We use Vagaro, a third-party platform, to facilitate appointment scheduling and related booking communications.
2. Cancellation, Rescheduling, and No-Show Policy
Appointments canceled or rescheduled at least 24 hours in advance incur no fee.
Cancellations or rescheduling with less than 24 hours’ notice, made before the calendar day of the appointment, incur a $25 fee.
Same-day cancellations or rescheduling incur a $50 fee. These fees are not combined. Only the applicable fee is charged.
For nonmembers, missing an appointment without notifying us results in a charge equal to 100% of the booked service price.
For members, missing an appointment without notifying us results in a flat $60 no-call/no-show fee. Members remain subject to the $25 late-cancellation fee and $50 same-day cancellation fee when they cancel. Only the applicable fee is charged. A no-call/no-show does not forfeit the member’s appointment benefit for that month; the appointment may be rescheduled.
For prepaid promotional appointments, a no-call/no-show results in forfeiture of the voucher without an additional no-show charge.
3. Promotional Vouchers
To use promotional voucher pricing, you must purchase the voucher before scheduling your appointment. Purchasing a voucher does not reserve an appointment; you must complete the booking separately through Vagaro.
Promotional vouchers are redeemable only at our Austin location and cannot be used at our Bastrop location.
Purchased promotional service vouchers have a one-year redemption period from the purchase date, unless otherwise stated in the offer, subject to applicable law. These vouchers are for the specified promotional service and are not sold as gift certificates.
Promotional offers cannot be combined with other discounts or promotions.
4. Membership Terms
Our memberships start at $49.99 per month and have a 12-month agreement term. There is no down payment. Membership payments are automatically charged on the first day of each month.
You may cancel your membership at any time, subject to the applicable early termination fee:
- Traditional memberships: $200 if canceled before six months; $75 if canceled at or after six months but before the agreement ends.
- UV LED memberships: $200 if canceled within the first 90 days; $75 if canceled after 90 days but before the agreement ends.
To request membership cancellation, please contact us directly. Any applicable early termination fee will be determined by your membership agreement.
Membership benefits cannot be shared or transferred. Unused benefits do not roll over. Membership benefits cannot be used for Saturday appointments at our Bastrop location.
Members are subject to a $25 cancellation fee for less than 24 hours’ notice when canceled before the appointment day, a $50 same-day cancellation fee, or a flat $60 no-call/no-show fee. Only the applicable fee is charged.
5. Payments and Refund Policy
All sales are final. We do not offer refunds for services, promotional purchases, packages, or memberships, except where required by applicable law.
Canceling a membership does not entitle the member to a refund of prior payments.
6. Text Messages and Notifications
Clients who opt in to text notifications through Vagaro may receive messages through that platform, subject to Vagaro’s consent settings and messaging terms.
We do not operate a separate text marketing program.
7. Price Changes
Price changes apply to future purchases and do not change the price of services or promotional vouchers already purchased.
Membership price changes will be communicated before renewal and will not change pricing during an existing fixed-term agreement.
8. Contact Information
If you have questions about these Terms of Service, appointments, payments, promotional vouchers, or memberships, please contact us:
LASH-ME LLC
901 South Mopac Expressway, Building One, Suite 347
Austin, Texas 78746, United States
Phone: (512) 578-5541
Email: sam@lash-me.com
Website: https://lash-me.com/